Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Contact us through our website forms, email, or phone — including your name, email address, phone number, company name, and the content of your message.
• Request services or quotes — including project details, technical requirements, billing information, and business contact details.
• Communicate with us via email, telephone, or other channels — including records of correspondence and any information you choose to share.

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

• Device information: IP address, browser type and version, operating system, device type, and unique device identifiers.
• Usage information: Pages visited, time and date of visits, time spent on pages, click patterns, referring URLs, and other browsing behavior.
• Cookies and similar technologies: We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to your inquiries, provide quotes, deliver our services, and fulfill contractual obligations.
• Communication: To communicate with you regarding your requests, projects, account information, and service updates.
• Site Improvement: To analyze usage trends, diagnose technical issues, and improve the functionality and user experience of our Site.
• Security: To protect the security and integrity of our Site, services, and systems, and to prevent fraud or unauthorized access.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
• Marketing: With your consent, to send you information about our services, industry insights, and relevant updates. You may opt out at any time.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our processing of your personal information is based on the following legal grounds:

• Consent: Where you have given consent for specific processing activities.
• Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services, ensuring security, and communicating with clients, provided these interests do not override your privacy rights.
• Legal Obligation: Where we need to comply with a legal or regulatory obligation.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may engage trusted third-party service providers to assist us in operating our website, conducting our business, or servicing you, subject to confidentiality agreements.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid legal requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, with notice provided.
• Protection of Rights: We may disclose information to protect our rights, property, or safety, or the rights, property, or safety of others.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it. The specific retention periods depend on the nature of the information and the purpose for which it was collected.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls and authentication protocols, secure data storage facilities, regular security assessments and penetration testing, and employee training on data protection practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Restriction: Request restriction of processing of your personal information.
• Portability: Request transfer of your data to another service provider, where technically feasible.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.
• Automated Decision-Making: Request human intervention or contest automated decisions where applicable.

To exercise any of these rights, please contact us at support@guainet.shop. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance functionality and analyze usage. Cookies are small text files stored on your device. We use:

• Essential Cookies: Necessary for the basic functioning of our Site — these cannot be disabled.
• Analytics Cookies: To understand how visitors interact with our Site and improve its performance.
• Preference Cookies: To remember your preferences and settings for a more personalized experience.
• Session Cookies: Temporary cookies that expire when you close your browser.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses or other lawful transfer mechanisms, to protect your information in accordance with applicable data protection laws. We will notify you of any intended international transfers and the safeguards relied upon.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly. If you believe a child has provided us with personal data, please contact us immediately.

11. Third-Party Links and Services

Our Site may contain links to third-party websites, plugins, or services that are not operated by us. We are not responsible for the privacy practices, content, or security of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to information collected by Gu'ai Tech.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Your continued use of our Site after changes constitutes acceptance of the updated policy.

13. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any concerns about our handling of your personal data, you may contact our DPO directly at dpo@guainet.shop.

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the People's Republic of China. Any disputes arising out of or relating to this Privacy Policy shall be resolved through good-faith negotiations between the parties.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@guainet.shop
• Phone: +86 18757337852
• Company: Yichang Gu'ai Network Technology Co., Ltd.
• Address: 湖北省宜昌市西陵区西陵二路22号1栋23楼2301室, Yichang, Hubei Province, China